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Shawbrook didn't transfer my cash Isa and paid just 0.1% interest - has it taken advantage of me?

James gave advice to a This Is Money reader unhappy with the process of transfering an ISA from Shawbrook Bank 

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About The Savings Guru

We help savers get the best deal for their money by providing unique insight in to the savings market.  We help prospective banks apply for a banking licence and we help build customer services, products and marketing for them.  We also work with existing banks and building societies to improve their savings propositions.  This  insider view of savings means we are uniquely placed to help savers.

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